FAQs
1. General questions
What is Art & Drinks?
Art & Drinks is a premium brand for exclusive spirits and cocktails. We combine the highest distilling skills with exceptional design, bringing you fine classics and innovative creations of impeccable quality.
Are your products handmade?
Yes, our spirits are produced with the utmost care, combining traditional craftsmanship and modern processes to ensure an unparalleled taste experience.
Are your cocktails really ready to serve?
Yes, all cocktails from our collections are perfectly mixed and ready to serve. Simply pour, garnish as desired, and enjoy.
Are your products limited or permanently available?
Some of our products, especially special editions, are only available in limited quantities. Other classics from our collections are permanently available.
What is the best way to store your products?
Our spirits should be stored in a cool, dry place away from direct sunlight. Once opened, we recommend keeping the bottle tightly closed to preserve its aroma.
How long do the drinks last?
Due to their high alcohol content, our drinks have a virtually unlimited shelf life. As long as the bottle is tightly closed, stored in a cool, dark place, and protected from light, they will retain their quality and flavor for many years. Therefore, a best-before date is not required.
2. Orders & Payment
Where can I buy your products?
Our products are available exclusively through our online shop.
What payment methods do you offer?
We accept credit cards and purchase on account.
Can I change or cancel my order later?
Yes, please contact us as soon as possible so we can adjust or cancel the order.
How do I know if my order was successful?
After completing your order, you will receive a confirmation email with all the details. If you haven't received an email, please check your spam folder or contact us.
3. Shipping & Delivery
Which countries do you deliver to?
We deliver to Switzerland and Liechtenstein.
How much are the delivery costs?
Shipping costs are CHF 15.00. Delivery is free for orders over CHF 200.00.
How long does delivery take?
The delivery time is usually 2-5 days.
Can I track my order?
No, we do not currently offer shipment tracking.
Do you offer express shipping?
No, express shipping is not currently available.
What happens if my order arrives damaged?
Please contact us immediately with photos of the damaged product and packaging. We will find a quick solution for you.
4. Returns & Exchanges
Can I return or exchange my order?
Yes, you can return or exchange your order. Please see our return policy for more information.
What do I do if I received the wrong product?
If there's been an error with your order, please contact us with your order number and a photo of the product. We'll resolve the issue as quickly as possible.
5. Products & Ingredients
What ingredients do you use for your cocktails?
We rely on high-quality spirits and natural ingredients, without artificial flavors or additives. You can find the exact ingredients in the respective product descriptions.
Do your products contain allergens?
Some of our products contain ingredients that may contain allergens such as sulfites or nuts. For information, please refer to the product descriptions or contact us directly.
6. Contact & Customer Service
How can I contact you?
You can contact us at any time via our contact form on the website or by email. We strive to respond to all inquiries as quickly as possible.